Refunds and cancellation

Open Manage billing from your account menu and choose cancellation at the next billing date. Renewal stops and Plus remains available until the end of the paid period shown there.

Email support@myastrochat.com from the email on your account. Include the payment date, payment or invoice ID, and the reason for your request. Do not send card numbers, security codes or UPI PINs.

We review requests individually. Dodo Payments handles payment collection and approved refunds. Applicable consumer rights still apply.

Stopping renewal and requesting a refund are separate actions. If you need help with both, say so in your message. Any refund approval and its processing status will be confirmed to you.

For a duplicate charge, a failed payment that appears charged, or access that did not activate, contact support@myastrochat.com. Include the payment ID so the transaction can be checked.